Refund & Return Policy

Last Updated: January 17, 2026

Our Commitment

At BAQIAWEAR, our goal is to ensure every customer shops with complete confidence. We understand that sometimes a purchase may not meet expectations, and we strive to make the return and refund process as simple, transparent, and fair as possible.

This policy outlines return eligibility, procedures, shipping responsibilities, refund timelines, and important conditions so you know exactly what to expect at every step.

Return Eligibility

We accept returns on eligible items purchased directly from BAQIAWEAR, except items listed under “Non-Returnable Items” below, 

Customer Requirements

  • Submit a return request within 60 days of delivery.
  • Items must be unused, unworn, unwashed, and in original condition.
  • All tags, packaging, and labels must remain attached.
  • The product must not be listed as non-returnable.
  • Provide proof of purchase (order number or receipt).

BAQIAWEAR Verification

  • Return requests are reviewed and approved by our support team.
  • Items must be received within the allowed timeframe and pass inspection.
  • Refunds or replacements are issued according to this policy.

    If either party fails to meet these requirements, the return may not qualify for a refund.

Non-Returnable Items

To maintain hygiene and safety, the following items cannot be returned:

    • Items marked Final Sale or Non-Returnable

    • Customized or made-to-order products

    • Gift cards

    Please review product descriptions carefully before placing your order.

    Return Window

    • Customers have 60 days from the delivery date to request a return or refund.
    •  Requests made after this period may not be accepted unless required by law.

    How to Initiate a Return

    Step 1: Contact Us

    Email support@baqiawear.shop within 60 days of delivery with:

    • Order number

    • Reason for return

    • Photos of the item (if applicable)

    Step 2: Approval & Instructions

    Once approved, our team will provide detailed return instructions, including whether a prepaid return label will be issued or if you need to arrange your own shipping.

    Step 3: Ship the Item

    Pack the item securely and ship it using a trackable shipping method.

    Step 4: Inspection

    Returned items are inspected within 3–5 business days after receipt.

    Return Shipping & Costs

    When BAQIAWEAR Covers Shipping

    • For returns due to our error (wrong item, damaged product, or defect), we provide a prepaid return label at no cost.

    When Customer Covers Shipping

    • If returning due to personal reasons (change of mind, wrong size, unwanted item), customers must arrange and pay for return shipping.
    • Using a reliable, trackable courier is recommended to avoid lost packages.
    • BAQIAWEAR is not responsible for return packages that are lost or undelivered. Please use a trackable shipping method.

    Restocking Fee

    • BAQIAWEAR does not charge any restocking fee.
    • All eligible returns are processed without deduction, ensuring you receive the full refund amount (excluding original shipping fees, if applicable).

    Refund Processing

    After inspection and approval:

    • Refunds are processed within 14 business days.
    • Refunds are issued to the original payment method used.
    • Depending on your bank or card issuer, it may take an additional 7–14 days for the funds to appear in your account.
    • An email confirmation is sent once your refund is issued.

    Exchanges

    • We do not offer direct exchanges at this time.

    • To replace an item, return the original purchase for a refund and place a new order for your preferred product or size. This ensures faster and more accurate service.

    Damaged, Defective, or Incorrect Items

    If your order arrives damaged, defective, or incorrect:

    • Contact support@baqiawear.shop within 48 hours of delivery

    • Include order number, photos, and a brief description of the issue.

    A prepaid return label will be issued, and you may choose a replacement or full refund depending on availability.

    Late or Missing Refunds

    If you haven’t received your refund after 14 business days:

      1. Check your bank or payment account again

      2. Contact your bank or card issuer, as processing times may vary.

      3. If more than 28 days have passed, email support@baqiawear.shop

      Order Cancellations

      • Orders may be canceled within 24 hours of placement if not yet shipped

      • Shipped orders cannot be canceled but may be returned under this policy

      Return Address

      The return shipping address will be provided after your return is approved.
      Do not send items to the general website address without prior authorization, as this may delay your refund or result in lost items.

      Policy Updates

      BAQIAWEAR may revise this policy at any time to comply with legal standards or improve customer service.

      • Updated versions will be posted here with the revision date.
      • Customers are encouraged to review this page periodically for the latest information.

      For any questions regarding returns or refunds, please contact:
      📧 support@baqiawear.shop

       

      Business Information

      Business Name: BAQIA WEAR

      Live chat Support: Available 24/7 for assistance and inquiries

      Business Hours: Monday - Friday, 9am - 5pm (GMT-8:00) Pacific Standard Time Los Angeles

      Contact Number: 📞 +1 (329) 233-2976

      Contact Mail: support@baqiawear.shop

      Business Address:
      📍 111 Vineyard Ave, Highland, NY 12528,
      United States